Director of Publishing & Standards
April
2000– Present
TOPS Software Gaithersburg, MD
Responsible for all electronic and print media
leaving the company. Serve as E-Mail Administrator, Webmaster
for 4 large web sites (www.topssoft.com
over 2000 pages), Technical Writer for manuals and online help,
Editor for 8 page quarterly newsletter and 3 monthly e-zines,
Graphic Designer (for all ads, fliers, trade show displays, manuals,
newsletters, and websites), Marketing, and Quality Assurance.
Also act as sole support technician for website product supporting
over 100 management and community web sites.
2000, Phillips Publishing International
Corporate Trainer/Technical Writer January
2000– March 2000
Phillips Publishing Rockville, MD
Produced 13 training manuals in a space of 3
months. Each manual was between 50 and 150 pages. Taught using
written manuals in a series of 1/2 day classes. Maintained a 10
computer classroom network. Conducted weekly company orientations.
Designed 112 slide presentation for use in orientations. Almost
died from exhaustion.
1997 - 2000, Computer Software Trainer, CompUSA
Instructor Development Regional Contact January
1999 – July 1999
CompUSA Eastern US based in Columbia, MD
In addition to primary training duties, in charge
of managing instructor development (certifications, outsourced
training and resources, incentives, and tracking) for the eastern
region. As IDRC, was in charge of instructor development for each
of the trainers in 12 stores and policy development for ISD program
company wide. Received recognition in corporate newsletter for
development of instructor development tracking database. This
volunteer position was held in addition to the following position
until July, 1999 when the corporate office dissolved the position
company wide.
Lead Technical Trainer June
1998 – January 2000
CompUSA Columbia, MD
Conduct training classes in a wide variety of
computer software packages. In addition to primary training duties,
in charge of training instructors, scheduling instructors for
classes, operational assistance and providing assistance to Training
Center Business Manager. Achieved Lead Technology Trainer certification
and CTT (Certified Technical Trainer). Designed signs, brochures
and other promotional materials for the training center and for
the Columbia store. Technical manual writing: Advanced Front
Page ’98, Access 97: Application Development, An
HTML Primer, and cc:Mail 8.0 A to Z.
Software Instructor May
1997 – June 1998
CompUSA Rockville, MD
Conducted training classes in a wide variety
of computer software packages. Developed three new programs to
assist in marketing: Rockville Center Web Site, Saturday Specials,
and Members Only events. Achieved Technology Trainer certification,
MOE (Microsoft Office Expert) certification, and specialized in
graphics and web design. Responsible for scheduling instructors
for classes. Technical manual writing: Introduction to Digital
Imaging, and assisted with Designing Macros in Excel.
1996 - Present, Drennen Computer Consultants & Technicians
Webdesigner
DCCT Silver Spring, MD
Design, create, troubleshoot, update and maintain
web sites as well as providing consulting of the same for existing
webs. Provide assorted computer consulting in the form of graphic
design, publication design, banner design, setup, preventive maintenance,
troubleshooting, training, document and template setup and programming.
Clients include: TOPS Software, theirdreamhouse.com, NuLife Health
Garden, WorldNet International, SuperKrypt File Encryption, The
Trainer Pages, Plumb Square Building Group, Marketing Technology,
Amazing World of Computers, and various personal home pages.
Software Instructor April
1996 – May 1997
subcontracting: Sytel Corporation, Delta Microsystems, Barrow
Enterprises, and NETC
At Sytel Corporation: Conducted multi-day
seminars to train adults in various software packages. Assisted
in developing courseware for the following packages: Word Perfect
6.0a, Word Perfect 6.1, Microsoft Windows ’95, Microsoft Word
7.0, Microsoft PowerPoint 4.0 and Pegasus Mail 2.21. Clients included
US Census Bureau, FDA, SAMHSA, AHCPR and USDA.
At Delta Microsystems: Conducted Office
Automation series for unemployed individuals seeking to increase
their career abilities.
At Barrow Enterprises: Conducted all computer
training for the Embassy of Kenya as well as various one-on-one
training with small business clients.
At National Educational Training Centers:
Conducted multi-day seminars to train adults in various software
packages; clients included US Department of Defense, National
Post Office and private industry clientele.
Software Packages Known/Taught:
Operating Systems
Microsoft Windows 3.X, ’95, ’98, ME, XP
Microsoft Windows NT v. 3.5-4.0, 2000
MS DOS v. 5 – 6.22
Mac OS v. 7 – 10
Office Suites
Microsoft Word v. 6.0 – XP
Microsoft PowerPoint v. 4.0 – XP
Microsoft Excel v. 5 – XP
Microsoft Works
Corel WordPerfect v. 4.2 – 2000
Corel Quatro Pro v. 7 – 2000
Corel Presentations v. 7 – 2000
Novell WP Presentations v. 2.0
Harvard Graphics v. 5.0
Lotus 123 v. 2.3 – 97
Lotus Word Pro (Ami Pro)
Envoy
Sidekick v. 6.0 – 8
Microsoft Word v. 6 - 98 (MAC)
Microsoft Excel v. 6 – 98 (MAC)
Claris Works
Apple Works
Databases
Microsoft Access v. 2 – XP
Paradox v. 7.0 – 8.0
File Maker (and Pro) (MAC/PC)
Borland dBase and Visual dBase v. 5.0
Act v. 2.0 – 2000
Goldmine
Lotus Notes
Oracle v. 9
Publishing
Quark Xpress v. 3.3 – 5.0
Adobe Acrobat 3.0-4.0
Adobe PageMaker v. 6.0 – 6.5
Microsoft Publisher v. 4 – XP
Web Design
Macromedia Dreamweaver 4.0 - MX 2004
Macromedia Flash 5.0 - MX 2004
Microsoft Front Page v. 1.1 – XP
Adobe PageMill |
Graphics
Adobe Photoshop v. 3.0 – CS
Adobe Illustrator v. 9-CS
Corel Draw! v. 6 – 11
Corel PhotoPaint v. 6 – 11
Corel Lumiere
Macromedia Fireworks v. 4.0 - MX 2004
Macromedia Freehand v. 10.0 - MX 2004
Jasc Paint Shop Pro v. 4.0 - 5.0
Microsoft Image Composer v. 1 – 1.5
Microsoft PhotoDraw 2000
Ulead GIF Animator v. 3.0-4.0
Accounting
TOPS 2000 v.1.0-3.1
Quick Books Pro
One Write Plus
M.Y.O.B.
Internet
Microsoft Exchange
Microsoft Schedule Plus
Microsoft Outlook (and Express)
Microsoft Internet Explorer v. 2 – 6.0
Lotus cc:Mail
Pegasus Mail
Eudora Mail
Netscape v. 2.0 – 6.23
Miscellaneous
Robohelp Office v. 200-2002
TOPS On-Site v.1.0
Class Act!
SuperKrypt (and S/K Vault)
Programming
SQL
HTML Scripting
JavaScript
JScript
VBA
VB Script |
Technical Writing:
Training Manuals
- An Introduction to Digital Imaging
- Access '97: Using Tables
- Access '97: Queries
- Access '97: Forms and Reports
- Access '97: Tips and Tricks
- Access ’97: Application Development
- An Introduction to Act
- cc:Mail 8.0 A to Z
- An HTML Primer
- HTML Introduction Level 1
- HTML Introduction Level 2
- Designing Macros in Excel
- An Introduction to Front Page '98
- Advanced Design Using Front Page ’98
- An Introduction to SQL
- Photoshop 5.5: Montages
- Photoshop 5.5: Text Effects
- Photoshop 5.5: Color Theory
- Quark Xpress 4.0 Level 1
- Quark Xpress 4.0 Level 2 |
User Manuals and Program Help
- TOPS 2000™ Quick Start Guide
- TOPS 2000™ User Manual
- TOPS 2000™ Online Help
- TOPS On-Site™ User Manual
- TOPS On-Site™ Online Help
- TOPS Commuinity Web User Manual
- TOPS Property Mgmt Web User Manual
- TOPS Palm Interface User Manual
- TOPS Palm Interface Online Help
- TOPS Gatehouse User Manual
- WAD Color Picker Online Help
- WAD Paper Online Help
Other Writing
- The TOPS News, a quarterly 12pg newsletter.
- TOPS Insider, monthly eZine
- onTOPS, monthly eZine
- TOPS Home, monthly eZine
- Monthly Technical Column in Community Association Publishing
mags (3 magazines) |
Education:
Certifications:
CTT – Certified Technical Trainer
MOE – Microsoft Office Expert
MOUS – MS Office User Specialist:
Word (Expert Level)
Excel (Expert Level)
PowerPoint (Expert Level)
Access (Expert Level)
Photoshop Master Level Certificate from Brainbench.com
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Education:
Montgomery College 1992 – 1994
Tacoma Park, MD
Parkdale High School Graduated 1991
Riverdale, MD
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